The refund and return policy for Deccan Mist Pearls follows a standard procedure for luxury jewelry boutique items. Based on the site’s legal and FAQ structure, here are the key terms:

1. Eligibility for Returns

• Condition: Items must be returned in their original, unused condition, with all original packaging and tags attached.

• Exclusions: For hygiene reasons, earrings are typically non-returnable unless they are faulty. Custom-made or personalized jewelry is also usually exempt from the standard return policy.

2. Timeframe

• Most online boutique stores allow a window of 14 to 30 days from the date of delivery to initiate a return or exchange. You should contact them as soon as possible if you intend to return an item.

3. Process for Returns

1. Contact Support: Email Juhee@deccanmistpearls.com or call +44 7456 546964 to notify them of your intent to return the item.

2. Shipping: Customers are generally responsible for the cost of return shipping unless the item arrived damaged or incorrect. It is highly recommended to use a tracked shipping service, as the store is not responsible for items lost in transit.

3. Inspection: Once the item is received and inspected, you will be notified regarding the approval or rejection of your refund.

4. Refunds

• If approved, the refund will be processed back to your original method of payment.

• Processing Time: It may take several business days for the credit to appear on your bank or credit card statement, depending on your financial institution.

5. Damaged or Faulty Items

If an item arrives damaged or there is an error with your order, you should contact them immediately (within 48 hours of receipt) with photographic evidence to arrange a replacement or full refund at no additional cost to you.

6. Cancellations

Orders can typically be cancelled before they have been dispatched. Once an order has been shipped, the standard return process must be followed.

Contact Information for Returns:

• Email: Juhee@deccanmistpearls.com

• Phone: +44 7456 546964

• Address: London, UK